CCIPAD Support

 
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Current Known Issues:

  1. -September 2, 2013: If you are running version 1.25, you should update to version 1.26.  There is a stupid one-line bug in 1.25 that will fail to install new database content in the app-over-app install scenario.  Most of our beta-testing is done with database updates or via delete-app, so we just missed this one.  Apologies.

  2. -September 2, 2013: We have had a couple of reports that the Air Conditioning panel is not showing correctly after an install of 1.26.  One customer says he’s able to work around this by selecting a different airplane in Info & Settings and then going back to the original setting; after that, all works well.  If you have problems, please let us know at support@airlinerapps.com.

  3. -September 2, 2013: We have one report of a program exit in the glossary section.  We saw this in version 1.25 and thought we fixed it in 1.26, but if you still this, please let us know at support@airlinerapps.com.


In general

Our apps go through an extensive “beta-test” process before being released.  However, due to the complexity of software and the diversity of ways people actually use applications, there is always the possibility that subtle program errors may show up.  Content errors are easy to fix: just contact us to let us know what your concern is, and we can quickly research and fix the problem.

Otherwise, if you’re having trouble using the app:

The iOS is very straightforward, so there isn’t much “operating system troubleshooting” to be done when an app doesn’t work right.

For most operational issues, like failure to install, failure to launch, or crashing, reinstalling the app with a fresh copy is usually the best bet.  Apple allows one to re-install an app from the App store, so getting a fresh copy is easy.

Note that these instructions are only for our apps.  Our apps do not create user documents, apart from preference settings.  So there’s little risk in re-installing: you just need to reconfigure your preferences.  However, third-party applications may have documents you create, so deleting the app has definite risks.  You should check with those developers if you have problems with their apps.

If you ever have to re-install an app, we’d like to hear about it.  It can help us improve the user experience, either by improving our own software or by providing feedback to Apple to improve iOS.

To re-install an app, there are two different methods.

Method 1: Reinstall from the host computer

Method 2: Reinstall from the App Store